RETURNS & REFUNDS
If an incorrect product is ordered or you are not 100% satisfied with your purchase it may be returned for a refund within 7 days, or replaced with the same item.
Level NZ partners with Fastway Couriers for shipping nationwide, shipping times are typically between 2-3 days. If in the rare instance a product is not in stock, it will most likely be not far away! We will be in touch to advise alternative shipping times or discuss sending one of our loan units. In this instance, a refund can also be provided if what we can offer is unacceptable.
Return postage will be arranged & paid for by Level NZ if any incorrect or defective items are despatched.
Any product you return must be in the same condition you received it and in the original packaging, any damage sustained while the product is with the customer will be charged to the customer.
All products come with a 1-year warranty. Products with technical issues during this time will be either repaired or replaced at the discretion of Level NZ. Warranty does not cover rough handling or miss-use
Your credit card information is securely processed using eWAY. eWAY is a tier 1 PCI-DSS compliant company. https://eway.io/nz/
Alternatively don’t hesitate to be in touch with us direct to arrange an invoice to be sent so payment can be made online, once funds have cleared we will despatch your order as soon as we can.
MATTHEW T/A LEVEL NZ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, MATTHEW T/A LEVEL NZ uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Note that MATTHEW T/A LEVEL NZ has no access to or control over these cookies that are used by third-party advertisers.
Third Pary Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?